FAQs

 

Why should I work with MoSanti Tailors?

We know you have options when it comes to choosing a Hong Kong tailor. Aside from our impeccable garment quality and eye for design, the benefits of working with MoSanti Tailors are simplicity and reliability.

MoSanti Tailors is a U.S. company located in Portland, OR. We are only a phone call away at any time, and everyone who answers the phone is a fluent English speaker with answers to all your questions. Mr. Mohan grew up in India, learned the tailoring business in Hong Kong, and has been living in the United States for the past 35 years. He is passionate about bringing Hong Kong tailoring to a U.S. clientele.

Compare the experience of a friendly, English-speaking staff to working with a tailor located in Hong Kong. A traveling representative is sent to the U.S. only once or twice a year. Any trouble that you encounter will have to be solved with an expensive international call to Hong Kong, where the phone is likely to be answered in Chinese. And how much can someone in Hong Kong do to solve shipping or custom problems in the U.S.?

If you’re looking for high-quality Hong Kong tailoring without the hassle, MoSanti Tailors by Pierre Mohan is a perfect pick.

How good are the fabrics used by MoSanti Tailors?

Fabrics offered by MoSanti Tailors include the finest from the best producers in the world. Make your custom clothes from extraordinary fabrics by choosing from our thousands of available samples. For more information on our fabrics and pricing, visit our Price & Fabrics page.

How long does it take to be measured?

Mr. Mohan takes about 15 minutes taking the 35+ measurements for your custom tailored garment.

You may want to budget extra time to look through fabric samples. Mr. Mohan brings a wide variety of suit and shirt fabric samples.

How long does it take to receive my clothes after a fitting?

Our custom tailoring process takes 6 weeks to 2 months.

If you need your garments made urgently, please let us know. We may be able to make arrangements to expedite your order.

How do I get my clothes?

When you place your order, we ask you where you’d like your clothes to be delivered. Clients in the past have had us ship their garments to their offices, residences, or other addresses.

Once we’ve created your new, custom-made garments, we package them carefully for international shipment. We use an established global shopping firm to send them directly to the address you’ve given us. We prepay all shipping and duties, so there are no surprise costs to pay when they reach you.

Do I have to pay extra customs duties or other shipping costs?

All duties and shipping costs are included in your order price. Once you’ve paid for your garments, MoSanti Tailors accepts full responsibility for getting your custom clothes delivered to you. We arrange for custom clearance, duties payments, and delivery costs. All you have to do is wait for your new clothes to arrive securely on your doorstep, or wherever you’ve instructed us to deliver them.

What if my clothes don’t arrive on time?

The total process of getting your clothes custom-made and shipped to you can take anywhere between 6 weeks to 2 months.

If your clothes have not arrived within this window, simply pick up the phone and call MoSanti Tailors at 1-800-556-6426.

What if something I’ve ordered doesn’t fit?

When you work with MoSanti Tailors, you are personally measured by someone with over three decades of experience measuring people of all shapes and sizes. Additionally, MoSanti Tailors uses the very best Hong Kong Master Tailors with a track record of delivering garments with wonderful fit. The chances that something you’ve bought doesn’t fit is slim.

However, accidents happen and sometimes bodies change. Should there be any problem with the fit, please call Mr. Mohan at 1-800-556-6426. He can help handle any problems including reimbursing you for any alteration expenses you deem necessary.

Do I have to be measured every time I want to place an order?

MoSanti Tailors keeps your measurement on file, allowing you to place future orders via email or phone call. This gives you the option to easily purchase more perfectly fitted custom-made garments without leaving home.

If your measurements have changed significantly, you will want to get refitted. See when we’re coming to your location to schedule a meeting.

Do you have any questions that we didn’t address here? Contact us for answers.

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“Pierre, How happy I am with my clothes and you as my personal tailor. My clothes fit me perfectly and I like very much that I was able to pick out the colors I wanted and the fabrics for myself with your guidance. Thank you very much – I am very pleased.

- B Gordon